Terms & Conditions

 

Privacy Policy

Here at Ponds4fish ltd we are committed to protecting customer information and privacy. Any information was do take will be accordance with the Data protection act 1998.

The information gathered helps us improve our website and give customers the best experience possible. We do not store credit card details nor do we share any customer details with any 3rd parties. In order to process your order we must ask customers for their name, address and contact details. By processing the order you consent to the collection and use of your information. Providing us with this information enables us to supply you with the goods that have been requested and bill you accordingly. Customers details are kept on our system so we know who our customers are and we can deal with any service queries or returns. We will not share any information about our customer to anyone however we may email you about your order or with our latest offers.

Delivery policy

Ponds4fish uses our own drivers to deliver our ponds to you. Unless otherwise stated, delivery will be made to your door. Our delivery drivers are not insured to enter your home and are not responsible for any additional lifting, assembly or installation of your goods.

Large pond liners have a 2-3 weeks delivery time. However sometimes this can take a little longer. Please note that if you are over 200 miles away delivery could be longer. Being a small local business we deliver the ponds we have manufactured ourselves and require a few orders in nearby areas to deliver. This means that when you order we may be already due for delivery in your area in the next few days or we may have just been in your area a few days before so it could be another 3 week till we are next in the area. If you are concerned about when you may receive your order just contact us and we will be happy to give you some advice.

We use couriers for are smaller items. Small items such as pipework, fittings and other accessories are sent via royal mail. The smaller pond liners (Up to 500 litre rectangular liners and 330 litre round liners) are sent via Parcelforce. We will provide customers who have ordered these smaller items sent with couriers with a tracking code.

Ponds4fish shall be under no liability for any delay or failure to deliver the products within the estimated delivery time providing delivery is still made within a reasonable timescale. If delivery is likely to be significantly extended, we will contact you at which point you can either cancel the order or confirm your acceptance to proceed with the order.

Refund/Cancellation policy

Customers can cancel their order up to 14 days after their order is delivered. As a seller we have 30 days to deliver your goods after the date of purchase. It does state in our delivery policy that larger liners have a 2-3 week delivery time (which could be sooner) and it could be slightly longer as some areas are difficult to get to. So our policy is you can cancel and receive a full refund if we have not delivered your pond within 30 days.