Terms & Conditions

 

Privacy Policy

 

Here at Ponds4fish ltd we are committed to protecting customer information and privacy. Any information was do take will be accordance with the Data protection act 1998.

The information gathered helps us improve our website and give customers the best experience possible. We do not store credit card details nor do we share any customer details with any 3rd parties. In order to process your order we must ask customers for their name, address and contact details. By processing the order you consent to the collection and use of your information. Providing us with this information enables us to supply you with the goods that have been requested and bill you accordingly. Customers details are kept on our system so we know who our customers are and we can deal with any service queries or returns.

Delivery policy

 

Ponds4fish uses our own driver to deliver our ponds to you. Large pond liners have a 2-3 weeks delivery time. Being a small local business we deliver the ponds we have manufactured ourselves.

We use couriers for are smaller items. Small items such as pipework, fittings and other accessories  are sent via royal mail. The smaller pond liners (Up to 500 litre rectangular liners and 330 litre round liners) are sent via Parcelforce. We will provide customers who have ordered these smaller items sent with couriers with a tracking code.

Refund/Cancelation policy

 

Our pond liners have a 25 year guarantee. This means we guarantee that our liners won’t leak for 25 years and if they do we will replace them. Customers can cancel their order within 2 weeks and receive a full refund.